Sinch MessageMedia Gateway Overview

The Sinch MessageMedia SMS Gateway provides an extensive range of text messaging services for both large and SME organisations in the UK for use in marketing and promotions, reminders, staff and customer notifications.

This gateway provider offers UK businesses:

  • Its network manages, supports and provides a 24/7 service.
  • Uses WebSMS, Email to SMS and SMS API.
  • Has a hardware platform with standardized configuration, support and change processes and procedures.
  • Dedicated local British support via email, live chat and phone.
  • 100% guarantees up-time, performance and customer satisfaction.
  • Has extensive gateway software that is built for speed and scale.
  • All gateways are directly monitored and managed by Sinch MessageMedia systems and their personnel.
  • Free trial of this service.

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Message Media Gateway Reputation

MessageMedia has developed a software system that is suitable for very fast speed and volume at 800 SMS per second. With high throughput capability, MessageMedia SMS gateway can handle extreme masses of text messages, whether it is in the thousands over a month or 9 million messages within a day. That’s the versatility of this gateway provider.

One of the most attractive features of MessageMedia SMS Gateway is its latency time. For full delivery time including processing by the other partners in the network and the operator, it can provide a 95% delivery within two seconds and have 90% of messages read in 90 seconds. That’s the versatility of this gateway provider. This provider claims to distribute 150 million messages per month.

Its guaranteed SMS service uses the highest-quality gateway connections to deliver messages promptly. Every message is fully backed by a 99.99% API uptime.

MessageMedia has many large British businesses that range from companies such as Honda, Commonwealth Bank, National Bank of UK, and HP to YMCA.

MessageMedia SMS Gateway Clients

As a British gateway for SMS, it is an onshore provider and this means a high level of privacy can be assured and equally as important it is the critical factor of time-dependent messages being delivered in seconds. All gateways are directly monitored and managed by MessageMedia systems and personnel. As well, all telecommunication carrier networks are continuously monitored, with automatic alternate routing in the event of a carrier network outage or failure.


Suitability of MessageMedia SMS Gateway For Large Organisations

Major British organisations usually distribute large volumes of SMS every month and therefore require a reliable, safe and efficient SMS gateway provider. MessageMedia has been built for business with the emphasis on security and timeliness as their priority. It provides global coverage with its developed API capacity system.

The provision of a web-based, which means there is no software to crash a computer.  MessageMedia will save contacts and set up groups, whether large or small,  to manage all contacts and sent them out within a short time frame. All their gateways are directly monitored and managed by their systems and personnel.

The Sinch MessageMedia SMS gateway delivers across multiple channels allowing it to provide guarantees of availability by ensuring:

  • In the event a messaging gateway goes down, outbound messaging is automatically re-directed to another available gateway;
  • Mobile support; and
  • End-to-end service delivery is monitored via an independent server.

Because MessageMedia provides an all-year-round text messaging service, it has a British support centre that is available on a 24/7 basis. Its guaranteed SMS service uses the highest-quality gateway connections to deliver messages immediately. Each SMS is fully backed with a 99.99% uptime assurance.

Additionally, there is no monthly fee charge, unlimited credit availability and organisations are provided with a dedicated account manager.

Our SMS gateway review indicates that this company is most capable of servicing the needs of large organisations and therefore warrants serious consideration.

Should SMEs Consider MessageMedia Gateway for SMS?

From the review of various SMS gateway providers, MessageMedia also caters well for British small to medium-sized companies who require a reliable and efficient text message gateway system that is both easy to use and operate. MessageMedia SMS Gateway has numerous SMEs on its client list offering an easy-to-manage platform, a customer service contact number and live chat to ensure all possible options are available. Some of the additional services available to SMEs can include:

  • All carrier networks are continuously monitored with automatic alternate routing.
  • Rich Communication Services (RCS) as the most effective way to engage with customers.
  • MMS – add media to the text message.
  • Messenger – let customers reach you with the apps they use.
  • WhatsApp – chat with customers.
  • Dedicated numbers and live chat availability.

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MessageMedia platform allows for two-way communications where an address book can be uploaded, and personalised messages delivered with usage receipts available. The opportunity to use their services can be initially done through their free trial offer, which is a big advantage for SMEs who need reassurance.

For SMEs, their text message will always be transparent and easy to access, dependent on the needs whether it is for marketing and promotions, appointment reminders, authentication requests or customer notifications. The charges are all related to the volume distributed monthly. there are no monthly fees with unlimited credit availability. So it caters for SMEs nicely.

What Support Level Is Offered?

Reliability, Compliance and Privacy

Sinch MessageMedia gateway is rated very highly on the reliability scale. They claim a 99.99% API uptime. with a near-zero tolerance for text message gateway outages, unlike a number of their competitors. They also state 100% Network Redundancy which means that having a multiple gateway network is supported by a sophisticated monitoring system which will mean rerouting messages if any given route is compromised. Additionally, MessageMedia they are believed to offer a money-back guarantee if one believes their service has let them down somehow then they will fix it. If the client is not happy in the first 30 days with their service, they’ll get their money back. Such features provide the reassurance of a reliable system.

With over 50,000 customers worldwide sending millions of messages around the globe, MessageMedia is a leading gateway provider of reliable SMS service for businesses and organisations whether large, medium or small. They have been delivering business text messaging services to customers for more than a decade.

As one of the UK’s largest providers, Sinch MessageMedia meets the compliance standards set for text messages and the General Data Protection Regulation that covers data protection and privacy for all individual citizens of the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA areas.

Online Reviews

One of the clear distinctions with other UK SMS gateway providers is the ability to provide feedback and have live chat. There is an SMS Marketing Reviews and Testimonial page where many published reviews can be seen and REA. The Sinch MessageMedia SMS Gateway even provides a 4.7 rating of their reviews out of 5, based on 317 reviews recorded on They are open and transparent about the comments made.

Their reputation could be measured by the services they provide and the number of companies and organisations that they service over a while. Clients appeared to be pleased with the gateway features and services they have to offer.

From the independent research that was carried out, it was evident that both the reputation and reviews were rated very highly.

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SMS Gateway Comparison Review Site

The text message Gateway review independently analyses and compares many services, features and products offered by the range of British providers using a list of key selection features as outlined above. This site should provide all the information that British businesses need to know before making a decision on which gateway provider is best for their needs.

Our MessageMedia SMS gateway review should be used as purely a guide since features and services may be changed by the provider from time to time with or without short notice.

The above information is available to you free but you should be aware that if you click through their website and engage their services there may be a commission required by the provider to the owners of this site. The independence of the authors’ judgement has been crucial in deciding as to which key selection features will be valued by the prospective clients in making their decision.


The latest review updated on 21 March 2024



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