Compare Clicksend to Sinch MessageMedia (previously directSMS) based on these two SMS providers’ features, prices, customer service, reliability and other key factors.
A full review of the two SMS providers is analysed and assessed.
Two of the major players in the SMS business world are ClickSend and Sinch MessageMedia. Both these SMS providers offer a wide range of bulk text messaging services that meet business needs whether it is for promotional or marketing requirements reminders or urgent matters that need to be notified to your customers, stakeholders or staff.
Both reputable companies provide a range of online text messaging features that will ensure that information is promptly and effectively sent to end users via any web-enabled computer system without the business requiring any special software to be installed. Both of their services have a 100% money-back guarantee.
ClickSend is appreciated for its wide range of options including SMS, MMS, and emails, and its cost-effectiveness, whereas Sinch MessageMedia is highlighted for its ease of use, quick issue resolution, and excellent customer service. Both platforms offer cloud, SaaS, and web-based deployments along with support and training options. For UK businesses evaluating these services, it’s essential to consider these factors alongside specific requirements such as integration capabilities, reliability, and international support.
Both these companies are well established and have been operational for a long period with directSMS established in 2001 and ClickSend in 2006. They are privately owned.
In a comparison between ClickSend and Sinch MessageMedia, ClickSend has a TrustPilot rating of 4.4 out of 5 stars based on 3076 reviews, while Sinch MessageMedia is rated 3.2 out of 5 stars from 2 reviews.
In reviewing these two SMS providers they do offer several similar features such as:
Both directSMS and ClickSend provide a seamless integration with any email software. This means that these text messaging companies can save, store and manage the business contacts which leads to ensuring that when a request is made to distribute SMS to end users, it can be carried out within a short period.
The difference between these two SMS providers is that Sinch MessageMedia provides the option of a two-way MS product unlike ClickSend and the availability of premium telecommunication carriers that provide huge reliability is not mentioned on the Sinch MessageMedia website but is part of the ClickSend distribution carrier system. There is a global coverage distribution option for both ClickSend and Sinch MessageMedia.
For ClickSend (Using a conversion rate of 1 AUD = 0.56 GBP), the SMS converted prices are as follows:
Please note that exchange rates fluctuate, so it’s advisable to check the current rate for the most accurate conversion.
Regarding charges outlined by Sinch MessageMedia, this company does not disclose its actual individual SMS charges and direct costs to businesses. ClickSend is open and transparent about all its charges.
Both SMS providers have no set-up fees and no monthly fees. Inbound SMS are free from ClickSend but is an optional extra for DirectSMS. With the need for a dedicated number, ClickSend charges $19 per month and DirectSMS does have this service available and would need to request details from the company.
Both MS companies do state that they have a money-back guarantee.
In summation, ClickSend is much more open about its charges.
Both ClickSend and Sinch MessageMedia have a sophisticated, feature-rich Application Programming Interface (API) that makes it easy for developers to integrate SMS into their applications and systems.
Through the review of both these providers regarding uptime reliability, both companies offered only ClickSend provided a 100% money-back guaranteed uptime, performance and customer satisfaction. They both offer have SLA guarantee.
They are both compliant with the requirements of the General Data Protection Regulations (GDPR) which means that their data collection, storage and security arrangements reflect the security and privacy principles, including individual’s rights of access and right to be forgotten. They both present their Privacy Policy details on their website and are EW anti-SPAM compliant.
These two SMS providers offer the same, reliable and compliant services.
Concerning customer care, ClickSend provides a 1 800-contact number which is available on a 24/7 basis while Sinch MessageMedia has a 1 300 number during business hours, although it does state on their website a 24-hour service is available, it may be a charge.
They can be also contacted by email and have a range of other communication methods from social media avenues to blogging.
The offer of a free trial basis is also available. In the case of ClickSend, it offers 25 free SMS while Sinch MessageMedia does not disclose the number of free SMS.
Both companies display a range of clients that they either served or have served. The range can be viewed on their website. Reviews indicate that ClickSend has an excellent 4.4 out of 5 rating based on 3076 reviews while Sinch MessageMedia has a poor 3.2 out of 5 rating based on mere 2 reviews.
These SMS Comparison sites are prepared and provided to you at no cost. The concept began some 4 years ago when the authors, who had worked extensively in the SMS area, realized that companies required some assistance in selecting an SMS provider that suited their needs and requirements. Therefore, the authors provide you with an independent assessment of the features and value of several reputable SMS providers in Australia.
Should there be an anomaly of information on the site, the authors would appreciate you letting them know so that changes can be made if required.
Updated on 8 February 2024